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Privacy Policy

Website Privacy Policy

 

Introduction

This Privacy Policy outlines Palomino Hospitality Pvt Ltd.  (“we“, “our” or “the Company“) practices with respect to information collected from users who access our website (the “Site“) or communicate with us in any other way (collectively: “Users“).
We encourage Users to carefully read the Privacy Policy and use it to make informed decisions. In this Privacy Policy you can read about:

 

What information we collect

We collect two types of data and information from Users who access our Site.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your access to the Site (“Non-personal

Information”). We are not aware of the identity of a User from which the Non-personal

Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. browser type, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. clicks, actions, etc.).
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). Such information includes:

 

  • Contact information: The Site may provide you with the option to fill in contact information. If you choose to contact us through our Site or by any other means, you will be asked to provide us with your name, email address and phone number.
    • Device Information: We may also collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.

If we associate Non-personal Information with Personal Information, we will treat such information as Personal Information.

 

How the information is used and with whom we share the information

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:

  • Communicating with you – If you have contacted us, for any reason, we will use your information in order to further communicate with you.
    • Conducting statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors. In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

  • Providing you with our Service, including providing a personalized display of our Site;
    • Storing and processing such information on our behalf;
    • Performing research, technical diagnostics or analytics;

 

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

In any case we will conclude that disclosure of Personal Information is necessary, we will only disclose that portion of the Personal Information that is required in order to satisfy the basis for disclosure. We will share the Personal Information under appropriate safeguards.

 

User rights

You may request to:

  1. Receive confirmation as to whether personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
    b. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
    c. Request rectification of your personal information that is in our control.
    d. Request erasure of your personal information.
    e. Object to the processing of personal information by us.
    f. Request to restrict processing of your personal information by us.
    g. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact us at info@palominohospitality.com

 

How long we retain the information

 

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, un-used information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

 

Cookies

When you use our site, we may store cookies on your computer (as well as other tracking technologies like web beacons, pixels etc.) in order to facilitate and customize your use of our Site. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies may store information regarding your registration to our newsletter of demo services. You are always free to decline our cookies if your browser permits, but such disabling may cause some of the features of our Site to not operate properly and your online experience may be limited. Please see our Cookie Policy for more information.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

 

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.

 

How we safeguard your information

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

 

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

 

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@palominohospitality.com or write to:

Palomino Hospitality Pvt Ltd.

B-9A, First Floor, , ARD Complex, R K Pura,

Sector-13, New Delhi-110066,, India.